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Contact Information

For all your benefit questions, call ...

OneCall Service Center
PO Box 2115
104 Union Valley Road, MS-8258
Oak Ridge, TN 37831-2115
Call: 574-1500 or toll-free 1-877-861-2255
Fax: 1-865-241-0531

Employees of UT-Battelle – contact ORNL Benefits for these plans:
Short-Term Disability, Long-Term Disability, Employee Assistance Program, Flexible Spending Accounts and Long Term Care

ORNL Benefits
1009 Commerce Park, Suite 350
Oak Ridge, TN 37830-6465
1-865-574-7474

Medical – CIGNA Open Access, Point-of Service and Indemnity Plans

CIGNA

Member Services:
1-800-244-6224

To file a claim, mail your completed claim form to the address shown on your ID card

Website
www.cigna.com

Hospital Precertification (for the CIGNA Indemnity Plan)

CIGNA24

Member Services
1-800-244-6224

Mental Health/Substance Abuse (MH/SA)

CIGNA Behavioral
Health

Member Services
Phone number is found on your CIGNA ID card (MH/SA)

Website
www.cigna.com

Prescription Drugs
(for employees enrolled
in the CIGNA Open Access or the CIGNA Indemnity Plan)

Medco

Member Services
1-800-685-8869

To mail new prescriptions
Medco
PO Box 2201
Pittsburgh, PA  15230-2201

To order online
www.medco.com

For the automated refill system
1-800-473-3455 

For instructions on how to fax your prescription, have your doctor call
1-888-327-9791 

Vision
(for employees enrolled
in the CIGNA Open Access, CIGNA Point-of-Service or CIGNA Indemnity Plan)

Vision Service Plan

Member Services
1-800-877-7195

To file a claim, mail your claim to:
Vision Service Plan
Attn: Out-of-Network Provider Claims
PO Box 997100
Sacramento, CA 95899-7100

Website
www.vsp.com

Dental

MetLife

Member Services
1-800-942-0854

To file a claim, mail your claim to:
MetLife Dental Claims
PO Box 981282
El Paso, TX 79998-1282

Website
www.metlife.com

Dental

Delta Dental

Member Services:
1-800-223-3104

To file a claim, mail your claim to
Delta Dental Plan of Tennessee
240 Venture Circle
Nashville, TN 37228

Website
www.deltadentaltn.com

Employee Assistance
Program (EAP)

Magellan

Member Services
1-800-888-2273

Website
www.MagellanHealth.com

Personal Health Assistance Program
24 hour Nurseline
Clinical support for specific health conditions: asthma, cancer, cardiac arterial disease, chronic obstructive pulmonary disease, congestive heart failure, diabetes, maternity, low back pain

MATRIA Healthcare

24 hour Nurseline
Personal Health Assistance Program
1-888-233-4877
TTY/TD: 1-800-855-2880

Chat online with a nurse
www.healthforums.com/orbit

Website
www.matriacares.com/personalhealthassistance

Flexible Spending Accounts

FlexServ

Member Services
1-877-799-8820 

To file a claim for reimbursement, mail your claim to:
Ceridian FSA Services
PO Box 534134
St. Petersburg, FL 33747

Fax Number
1-877-488-6454 

Website
www.ceridian-benefits.com

To order a comprehensive list of deductible expenses, contact the Internal Revenue Service
1-800-829-3676 or www.irs.gov

Long-Term Disability for BWXT Y-12

MetLife

Member Services
1-800-300-4296 

Mailing Address
Metropolitan Life Insurance Company
PO Box 14590
Lexington, KY 40511-4590

Fax Number
1-800-230-9531

Long-Term Disability for UT-Battelle

Broadspire

Member Services
1-800-882-2894

Mailing Address
Broadspire
200 Wheeler Road, 5th Floor
Burlington, MA 01803

Fax Number
1-781-270-8662

Long Term Care

MetLife

Member Services
1-800-438-6388 

Website
http://bwxty12.metlife.com
http://utbattelle.metlife.com

Mailing Address:
Metropolitan Life Insurance Company
PO Box 937
Westport, CT 06881-0937

Life Insurance

MetLife

Statement of Health Unit
1-800-638-6420 prompt 1

For Life Insurance conversions information
1-877-275-6387

Savings Program

Retirement Savings Plan Committee

CitiStreet Savings Information Line

Mailing Address
BWXT-Y12
c/o Plan Administrator’s Office
PO Box 2009
Oak Ridge, TN 37831

United States: 1-888-472-8348
International: 1-617-847-1006

TDD: 1-800-579-1006

Website
http://oakridge.csplans.com

COBRA

CobraServ

Member Services
1-800-877-7994

Mailing Address:
Cobra National Service Center
3201 34th Street South            
St. Petersburg, Florida 33711

Direct Billing
Direct Billing for medical, dental and life insurance coverage for Retirees under age 65, Displaced Defense Workers and LTD’s.

Insurance Continuation

Member Services
1-800-898-0217

Billing Address
If an invoice is included with the payment, mail invoice and check to:
Ceridian Benefits Services, Inc.
7738 Collection Center Drive
Chicago, IL 60693

If no invoice will be mailed, please be sure to include the social security number of the member on the check. Mail the check to:
BWXT-Y12 Insurance Continuation
PO Box 7482
Princeton, NJ 08543-7482

Social Security Administration

Toll-Free Number

1-800-772-1213

Oak Ridge Office

1-865-482-6908